Conditions for all returns (please read carefully before placing your order)
* Items must be returned in new condition and bear the original label within fifteen (15) days of the date of the shipping confirmation email unless a longer period is specified in writing at the time of purchase, order confirmation or purchased shipping confirmation on the Africanvb.com website.
Refunds are made in the form of the original payment. If the original payment method is not available, please get in touch with customer service. Items that have been washed, worn, stained or damaged are not refundable or exchangeable. For hygienic reasons, underwear, swimsuits and piercing earrings are not refundable or exchangeable. * Shipping charges paid for the delivery of your order (online purchase) are non-refundable.
If you have any doubts, you can contact us through our email address at firstname.lastname@example.org or phone number +1 -717 472 7273.
Returned items are your responsibility until they reach us. So please make sure they are packed properly and cannot be damaged on the way. With the package remaining under your responsibility until it is returned to the correct destination, please ensure that you obtain proof of postage if you need to contact us regarding your return. We are not responsible for any items returned to us in error. If we can locate the items (this is not always possible) and want them returned to you, we may ask you to cover the delivery costs.
Final Sale: Please note that products marked as sales are not eligible for a return or refund. If we notice an unusual pattern of return activity that is not suitable: e.g. we suspect that someone is actually carrying their purchases and returning them or that the returned items are not what you ordered, we may need to investigate and escalate the issue. If this happens to you and you think we've made a mistake, please get in touch with customer service, and we'll be happy to discuss it with you.
Do you want to exchange an item?
We do not offer exchanges on orders - if you would like a different size or color, please return your unwanted items and place a new order. What will happen when my return arrives with you? All returned items will be inspected upon arrival. If we are not satisfied with the condition in which an item has been returned (for example, the tags have been removed or there are signs of wear) and we are unable to return it to stock, We may not be able to accept your return, and we may need to resend it to you. We will email you when we receive your return in its original condition. Once your return has been inspected, any refund will automatically be issued to your original payment method. Depending on your bank/card issuer, it may take up to 10 business days to be with you.
In the unlikely event, your item is returned in an inappropriate condition or outside of the 30-day return policy, and we reserve the right not to refund you. If you want your items returned to you, we may ask you to cover the shipping costs. How to return an item? Postal returns Circle the items you are returning on the delivery slip. Place the items and the slip in the bag and affix the return label. You will be refunded within seven working days of receiving your package. It may take a few days for the transaction to appear on your credit card statement.
Online order cancellation
What is your online order cancellation policy?
Cancellation Do you have any doubts about the purchase you have just made on our website? We understand. If you have received the confirmation from the shipment, the package is on its way. No worries: you can return any item ordered by following the procedure described above in the return section. Thank you! As long as you have not received the shipping confirmation, you can cancel your order by calling us at +1 (717) 472-7273 or emailing email@example.com.